Reservation Withdrawal & Reimbursement
Understand our cancellation terms and refund eligibility before confirming your stay at Villa Sol & Fun.
View PolicyVilla Sol & Fun — Withdrawal & Reimbursement Terms
At Villa Sol & Fun, we take pride in offering a thoughtfully curated guest experience. To uphold clarity and guest accountability, the following policies outline the terms for cancellations, modifications, and refunds for direct bookings. We believe in being transparent about our commitments and we do our best to accommodate our guests when plans change.
We understand that plans can change unexpectedly! Before making changes to your reservation, we encourage you to review these terms. Contact us first — we might be able to adjust your reservation dates or offer an alternative solution. Our goal is to make your trip as smooth and flexible as possible.
Need Help or Have Questions?
Our team is happy to assist with any booking-related inquiries or changes. Reach out through our support form below — we’re here to help.
1. Eligibility Periods for Withdrawal and Reimbursement
- Full Reimbursement: Reservation withdrawals submitted 21 or more days prior to check-in are eligible for a 100% refund, excluding non-refundable payment processor fees.
- Partial Reimbursement: Withdrawals submitted between 21 and 7 days before check-in qualify for a 50% refund of the total booking amount.
- No Reimbursement: Withdrawals submitted within 7 days of check-in, as well as no-shows or early departures, are considered non-refundable and will not be reimbursed.
2. Date Modifications
You may reschedule your stay once at no cost if requested at least 14 days prior to check-in, subject to availability and rate differences. The new dates must occur within 12 months of the original booking.
3. Force Majeure & Special Circumstances
In cases such as natural disasters, government restrictions, or flight cancellations, Villa Sol & Fun may offer:
- A booking credit equal to the full paid amount (valid for 12 months)
- Or a partial refund (up to 80%) upon documentation and review
4. Refund Processing
Refunds are processed to the original payment method (PayPal or card) within 7–10 business days. Processor delays may extend this timeframe. Note that transaction fees are non-refundable.
5. Travel Insurance
We recommend obtaining travel insurance to protect against trip cancellations, interruptions, or unforeseen events.
6. No-Show & Early Checkout
There are no refunds for unused nights due to no-shows or early departures.
7. Contact & Support
For assistance, contact our reservations team. We respond to cancellation requests within 48 hours.
8. Procedure for Requesting Reservation Termination
We understand that unexpected circumstances can arise. Before submitting a termination request, we encourage you to contact us directly, our team may be able to offer alternative solutions or adjustments based on your situation. If you need to withdraw from your reservation, please initiate the process using our . To ensure proper documentation and guest accountability, all termination requests must be submitted in writing. Phone inquiries alone will not be considered final and must be followed by written confirmation.